Chargeback spikes were difficult to diagnose
As LifeTrove grew, managing transactions and disputes across different merchant accounts became more complex. A high-level view was not enough to show which MID was driving a change or where the team needed to respond first.
LifeTrove needed a clearer way to understand:
- How each merchant account was performing
- Where unexpected dispute spikes originated
- Which trends required immediate attention
- Whether prevention efforts were working over time